PrivacyPolicy

Data Controller Information

Information We Collect

• Personal identification information (name, email address, phone number, job title)
• Company information when engaging our fractional IT services
• Professional contact details and business communication preferences
• Technical information about your use of our website and services
• Project requirements and business needs for service delivery
• Payment and billing information for service agreements

How We Use Your Information

• To provide and deliver our fractional IT consulting services
• To communicate about projects, engagements, and service delivery
• To process payments and maintain accurate billing records
• To improve our website and service offerings based on usage patterns
• To send relevant industry insights and updates (with explicit consent)
• To comply with legal obligations and protect our business interests

Website Analytics and Tracking

• We use Google Analytics to understand how visitors interact with our website
• Analytics data helps us improve user experience and optimize content
• IP addresses are anonymized and no personally identifiable information is stored
• Cookie consent is obtained before any tracking begins
• You can opt-out of analytics tracking at any time via cookie preferences
• Data is retained for 26 months and then automatically deleted

Data Sharing and Third Parties

• We do not sell, rent, or trade your personal information to third parties
• Google Analytics processes anonymized website usage data on our behalf
• Payment processors handle billing information securely for service payments
• Cloud service providers store data with appropriate security measures
• Professional advisors may access data when legally required
• Data may be disclosed if required by law or to protect our rights

Data Protection Rights

• Right to access your personal data and obtain copies
• Right to rectification of inaccurate or incomplete data
• Right to erasure ('right to be forgotten') under certain conditions
• Right to restrict processing or object to data processing
• Right to data portability in machine-readable format
• Right to withdraw consent at any time for marketing communications

Contact & Complaints

• Contact our Data Protection Officer for any privacy concerns or requests
• We respond to all privacy requests within 30 days of receipt
• Right to lodge a complaint with the ICO (Information Commissioner's Office)
• Independent dispute resolution available through ICO guidance
• Email: privacy@nimbul-systems.co.uk for all data protection matters
• Phone support available during business hours for urgent privacy concerns

Cookies & Tracking

Data Retention